Shipping & Returns
- Orders are dispatched once funds and address details have been confirmed. This process may take up to 24 hrs. Your order will be shipped within 2-4 working days.
- We highly recommend that you have your parcel delivered to an address where someone is available to receive it (e.g. a business address, but if you are having your parcel sent to work, remember to include your company’s name).
- Occasionally we may run low on supply of popular items and be required to wait on delivery from our supplier. We will contact you in this instance. If we can not supply in an agreeable time frame, we will refund your purchase.
- Pisces do not accept responsibility for your order once it has been placed into the postal system. Please check all your details carefully before placing your order. Parcels that are confirmed as delivered by Australia Post/ Sendle are deemed as delivered and Pisces accepts no further responsibility.
- Australian domestic postage is a flat rate of $10 and may take up to 3-6 days for delivery. If you require a signature on delivery or express delivery or a post box delivery then a flat rate of $15 per order applies.
- Orders are sent with tracking via Australia Post or one of our preferred courier services. You will receive a confirmation email with parcel tracking details once the parcel has been sent.
- A maximum of $50 insurance is automatically included. Please email us for a quote if extra insurance is required.
- Free Shipping does not apply to returns & online credits. A additional charge of $10 will be incurred upon each re-post for any return, exchange or change to any original purchase no matter the value.
WE SHIP WORLDWIDE
- International orders are sent via Standard Australia Post at a flat rate of $35 AUD and the estimated delivery time is 5-14 working days.
- A maximum of $50 AUD Aus insurance is automatically included. Please email for a quote if extra insurance is required.
- For all International orders import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. By placing this order, you may be responsible for accepting these additional costs. If you decline to accept them upon the arrival of your package, you will be responsible for the entire cost of this order and will not receive a refund.
- Pisces offer a pre-order service for a selection of items allowing customers to pre-purchase popular styles. These styles are on order but yet to arrive in store.
- Pre-order shipping dates are approximate. We are unable to guarantee delivery dates for pre-order items due to unforeseen production and delivery delays.
- At the time you place your order, you will be required to pay 100% of the amount of the item plus shipping fees This is to guarantee that you lock in the item before it sells out. When the item is dispatched we will notify you tracking details via email.
- If for any reason we cannot fill your order due to an inventory or manufacturing error then we will cancel your order and refund you.
All pre-orders are non-refundable
Returns/ Exchange Policy
In the case that you are unhappy with your goods, the item does not fit or you do not like it, we will gladly offer an exchange or credit note within 10 days.
- We do not refund for incorrect choice.
- Do not remove any labels or swing tags until you are happy with your purchase.
- All sale purchases are final and cannot be returned or exchanged.
All return requests must be sent via email to email@example.com within 48 hours of goods being delivered. We will then send you a return authorisation number (RA).
A copy of the return request must be included with the item and the (RA) MUST BE CLEARLY WRITTEN ON THE FRONT OF THE PARCEL - item delivery may be refused if this number is not clearly visible
- All returned items must be received back at Pisces within 5 business days of return authorisation unworn with all labels and swing tags still attached.
- We do not refund initial shipping charges for goods returned (other than for faulty items).
- In the case of the item/s being exchanged the cost of postage will be charged on second delivery
- The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size
We recommend that all items are tried on by you on receipt to ensure that you are able, if required, to exchange or return them to us within the required time period.
We understand that delivering what you order, when you want it, is the most important thing we have to do. If something goes wrong – please email us at firstname.lastname@example.org and we will aim to fix the problem.